Reflection period/Viewing period
After receiving the product, you have a cooling off period of 14 days within which you can cancel the agreement without giving any reason and return the product.
Products that are personalized (engraving) can not be returned.
You do however have to respect the following rules:
1. Go to your order history. Select the order for which you wish to return. Select the product / products which you wish to return.Add a comment if you wish.Confirm the return.We accept or reject your return message within 48 hours.
2. Include a copy of your return to the shipment.
3. Product (s) must be complete and undamaged and if possible in their original packaging. If there are sealed products, the seal should not be broken.
4. You need to take care of the return shipping and the associated costs with the exception of a right to appeal to the ‘not good – money back’ scheme.
We check your return and then acknowledge receipt by email.
Our administrative department effectuates return payment within 7 days (the original amount paid including shipping and taxes).