We strive to always deliver high-quality products and ensure your order is processed carefully and smoothly. However, if you have a complaint, please let us know.
We will do our best to work with you to find a suitable solution as quickly as possible.
Are you unable to find a solution together with us?
You can then submit your complaint for an independent assessment. There are two options:
Quality Mark Organizationsz
We are affiliated with both the Webshop Quality Mark Foundation and TrustedShops . While this doesn't offer a 100% guarantee, it does give you the assurance that we operate according to strict guidelines.
You can submit your complaint or dispute through one of these parties for an independent assessment.
Click here to file a complaint/dispute with the Webshop Keurmerk Foundation.
European Commission
The European Commission provides an online dispute resolution platform (the ODR platform) for consumers within the EU.
We participate voluntarily in this dispute procedure.
Click here to file a complaint/dispute via the European ODR platform.